@charset "UTF-8";
:root{--ink:#342820;--paper:#f4f0e8;--line:#ded2c2;--teal:#865f3e;--teal-soft:#eee3d4;--amber:#a96919;--amber-soft:#fff4e2;--red:#ab3b48;--red-soft:#fceef0;--muted:#756451;--white:#fff;--radius:12px;--shadow:0 4px 24px rgba(52,40,32,.035);font-family:"Microsoft YaHei","PingFang SC",system-ui,sans-serif;color:var(--ink);background:var(--paper);font-size:14px;line-height:1.65;font-synthesis:none}
*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit;color:inherit}a{color:inherit;text-decoration:none}button,a,input,textarea,select,summary{-webkit-tap-highlight-color:transparent}button,summary{cursor:pointer}button{border:0}img{max-width:100%}[hidden]{display:none!important}h1,h2,h3,p{margin:0}h1{font-size:30px;line-height:1.3;letter-spacing:.02em;font-weight:650}h2{font-size:17px;line-height:1.45;font-weight:650}h3{font-size:15px;font-weight:650}p+p{margin-top:8px}strong{font-weight:650}small,.small{font-size:12px}.muted{color:var(--muted)}.tabular{font-variant-numeric:tabular-nums;font-family:ui-monospace,"SFMono-Regular",Consolas,monospace}.sr-only{position:absolute;width:1px;height:1px;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}.full{width:100%}.full-span{grid-column:1/-1}a:focus-visible,button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible,summary:focus-visible{outline:3px solid #a7763d;outline-offset:3px}a.text-link:hover,.quiet-link:hover{color:var(--teal)}
.sidebar{width:224px;background:var(--ink);color:#eee3d4;position:fixed;inset:0 auto 0 0;z-index:40;display:flex;flex-direction:column;padding:34px 16px 20px}.brand{padding:0 18px 31px;display:flex;flex-direction:column}.brand-latin{font-family:Georgia,"Times New Roman",serif;font-size:24px;letter-spacing:.04em;color:white;line-height:1.2;position:relative;display:inline-block}.brand-square{display:inline-block;width:7px;height:7px;background:#d7b68a;margin:0 0 3px 6px}.brand-chinese{font-family:"STSong","SimSun",serif;font-size:18px;letter-spacing:.35em;margin-top:10px}.brand-sub{font-size:11px;color:#d0bfa6;margin-top:9px;letter-spacing:.12em}.sidebar nav{display:flex;flex-direction:column;gap:4px;overflow-y:auto}.nav-link{display:flex;align-items:center;gap:14px;min-height:49px;padding:11px 16px;border-radius:7px;color:#e3d6c3;position:relative}.nav-link:hover{background:#49362b;color:white}.nav-link.active{background:#5a4231;color:white}.nav-link.active:before{content:"";height:20px;width:3px;background:#e8c38b;border-radius:2px;position:absolute;left:0}.nav-symbol{width:20px;text-align:center;font-size:22px;line-height:1}.nav-count{background:#eadbc4;color:var(--ink);font-size:11px;line-height:20px;min-width:20px;text-align:center;border-radius:10px;margin-left:auto;padding:0 4px}.nav-divider{height:1px;background:#6f5540;margin:14px 14px}.sidebar-bottom{color:#c7b498;font-size:11px;margin-top:auto;padding:22px 12px 0;display:flex;align-items:center;gap:8px}.live-dot{width:6px;height:6px;background:#d8b785;border-radius:50%}.app-frame{margin-left:224px;min-height:100vh;display:flex;flex-direction:column}.topbar{height:78px;background:rgba(255,255,255,.96);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 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var(--line);border-radius:var(--radius);padding:25px;box-shadow:var(--shadow);min-width:0}.panel+.panel{margin-top:24px}.panel-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:20px;min-width:0}.panel-heading p{margin-top:4px}.count-label{font-size:11px;color:var(--muted);background:var(--paper);padding:4px 9px;border-radius:5px;font-variant-numeric:tabular-nums;white-space:nowrap}.narrow-panel{max-width:580px}.narrow-panel>p{margin-bottom:24px}.empty-state{text-align:center;padding:55px 18px;color:var(--muted);font-size:13px;grid-column:1/-1}.empty-state strong{display:block;font-size:16px;color:var(--ink);margin-bottom:7px}.inline-notice{padding:14px 18px;border:1px solid #dcc7ab;background:var(--teal-soft);color:#63442d;border-radius:8px;font-size:12px;margin-bottom:22px}.inline-notice.warning{border-color:#ead7b8;background:var(--amber-soft);color:#865313}.inline-notice .button{margin:10px 0 0 10px}.page-error,.form-error{color:var(--red);background:var(--red-soft);border:1px solid #f0d1d6;padding:12px 15px;border-radius:7px;font-size:12px;overflow-wrap:anywhere}.page-error{margin-bottom:22px}.toast{position:fixed;bottom:28px;left:calc(50% + 112px);transform:translateX(-50%);background:var(--ink);color:white;box-shadow:0 6px 26px #34282029;padding:13px 22px;max-width:calc(100vw - 32px);border-radius:8px;z-index:120;font-size:13px}.toast.error{background:var(--red)}
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.dashboard-intro{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:23px}.dashboard-intro>div>p{font-size:17px;margin-bottom:5px}.stats-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:13px;margin-bottom:27px}.stat-card{background:white;border:1px solid var(--line);border-radius:10px;padding:20px 18px;display:flex;flex-direction:column;position:relative;min-height:132px;overflow:hidden;transition:border-color .15s,transform .15s}.stat-card:hover{border-color:#ba9871;transform:translateY(-2px)}.stat-card span{font-size:11px;color:var(--muted)}.stat-card strong{font-family:ui-monospace,"SFMono-Regular",Consolas,monospace;font-size:35px;font-weight:500;letter-spacing:-.05em;line-height:1.4;margin-top:12px;font-variant-numeric:tabular-nums}.stat-card.accent{background:var(--ink);color:white;border-color:var(--ink)}.stat-card.accent span{color:#e1ceb4}.stat-card .stat-mark{position:absolute;right:17px;bottom:18px;width:16px;height:16px;border:1px solid #c9aa85;border-radius:50%}.stat-card.accent .stat-mark{background:linear-gradient(90deg,#d9b883 50%,transparent 50%);border-color:#d9b883}.skeleton{background:linear-gradient(110deg,#eee5d8 25%,#fffbf5 45%,#eee5d8 65%);background-size:200% 100%;animation:shimmer 1.8s linear infinite}@keyframes shimmer{to{background-position:-200% 0}}.pool-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px}.pool-card{background:white;border:1px solid var(--line);border-radius:var(--radius);padding:26px;position:relative;min-width:0}.pool-card:before{content:"";position:absolute;top:0;left:25px;width:36px;height:3px;background:var(--teal);border-radius:0 0 3px 3px}.pool-card h2{font-family:"STSong","SimSun",serif;font-size:24px;font-weight:600;margin:13px 0 7px;overflow-wrap:anywhere}.pool-card p{font-size:12px;color:var(--muted);margin-bottom:23px;overflow-wrap:anywhere}.pool-card .form-actions{margin-top:13px}.pool-card .pool-assign{border-top:1px solid var(--line);padding-top:15px;margin-top:17px}.pool-assign label{flex:1}.pool-card .eyebrow{font-size:9px}.record-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}.record-card{background:white;border:1px solid var(--line);border-radius:var(--radius);padding:25px;min-width:0}.record-card-header{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:17px}.record-card-header h2{font-size:16px;overflow-wrap:anywhere}.record-card p{white-space:pre-wrap;overflow-wrap:anywhere}.record-description{font-size:13px;margin:13px 0 19px}.record-meta{display:flex;gap:15px;color:var(--muted);font-size:10px;flex-wrap:wrap}.record-footer{display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--line);padding-top:13px;margin-top:18px;gap:15px}.record-result{margin-top:13px;padding:11px 14px;background:var(--paper);border-radius:6px;font-size:12px}.record-card .approval-form{border-top:1px solid var(--line);padding-top:18px;margin-top:16px}.status-caption{font-size:10px;color:var(--amber);background:var(--amber-soft);border-radius:5px;padding:5px 9px;white-space:nowrap}
.customer-hero{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:24px 27px;background:var(--ink);color:white;border-radius:var(--radius);margin-bottom:20px}.customer-identity{display:flex;align-items:center;gap:18px;min-width:0}.customer-monogram{background:#5d4432;border:1px solid #95734f;min-width:60px;width:60px;height:66px;display:grid;place-items:center;font-size:27px;font-family:"STSong","SimSun",serif;border-radius:5px}.customer-title-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.customer-title-row h2{font-size:24px;font-family:"STSong","SimSun",serif;overflow-wrap:anywhere}.customer-contact{font-size:11px;color:#e3d3bd;display:flex;gap:18px;flex-wrap:wrap;margin-top:9px!important;overflow-wrap:anywhere}.customer-ownership{text-align:right;display:flex;flex-direction:column;gap:4px;flex-shrink:0}.customer-ownership .muted{color:#d6c1a5}.customer-ownership strong{font-size:14px}.detail-layout{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(300px,1fr);gap:24px;align-items:start}.detail-main,.detail-side{min-width:0}.basic-details{margin:0 0 24px}.basic-details summary{display:flex;align-items:center;justify-content:space-between;gap:18px;list-style:none;min-height:44px;font-weight:600}.basic-details summary:after{content:"+";font-size:22px;font-weight:400}.basic-details[open] summary:after{content:"−"}.basic-details summary::-webkit-details-marker{display:none}.basic-details .form-grid{margin-top:20px}.reception-panel .stack-form>fieldset>.form-grid+.form-grid{margin-top:20px}.reception-panel .choice-field+.form-grid{margin-top:22px}.reception-panel #reception-summary-label{margin-top:21px}.reception-actions{padding-top:2px}.reception-actions .button{flex:1}.reception-actions .save-status{flex:1 0 100%}.reception-panel #submission-note{font-size:10px;line-height:1.8}.detail-side .panel{padding:22px}.compact-records{margin-top:17px}.compact-record{border-top:1px solid var(--line);padding-top:14px;margin-top:14px;font-size:12px;min-width:0}.compact-record p{font-size:11px;color:var(--muted);margin-top:4px;overflow-wrap:anywhere}.compact-record-heading{display:flex;align-items:center;justify-content:space-between;gap:8px;flex-wrap:wrap}.compact-record a{color:var(--teal);display:inline-flex;align-items:center;min-height:44px;gap:5px;font-size:11px}.inline-details{margin-top:14px;border-top:1px solid var(--line)}.inline-details summary{min-height:48px;display:flex;align-items:center;justify-content:space-between;font-size:12px;color:var(--teal);font-weight:600;list-style:none}.inline-details summary:after{content:"+";font-size:20px}.inline-details[open] summary:after{content:"−"}.inline-details form{margin-top:10px}.timeline-item{position:relative;padding:0 0 28px 23px;border-left:1px solid #dccdad;margin-left:5px}.timeline-item:last-child{border-color:transparent;padding-bottom:0}.timeline-item:before{content:"";position:absolute;left:-4px;top:7px;width:7px;height:7px;border-radius:50%;background:var(--teal);outline:4px solid white}.timeline-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:8px;flex-wrap:wrap}.timeline-heading strong{font-size:12px}.timeline-heading time{color:var(--muted);font-size:10px;font-variant-numeric:tabular-nums}.timeline-body{white-space:pre-wrap;font-size:12px;line-height:1.85;overflow-wrap:anywhere}.timeline-meta{font-size:10px;color:var(--muted);margin-top:8px}.snapshot-values{font-size:10px;color:var(--muted);background:var(--paper);padding:10px 13px;border-radius:6px;margin-top:12px;display:flex;flex-wrap:wrap;gap:5px 14px}.addendum{border-left:2px solid #d5b795;padding:7px 12px;margin-top:15px;font-size:11px;white-space:pre-wrap;overflow-wrap:anywhere}.addendum small{display:block;color:var(--muted);font-size:10px;margin-top:4px}.timeline-item .button{margin-top:12px;font-size:11px}.context-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;padding:20px;background:var(--paper);border-radius:7px}.context-grid dt{color:var(--muted);font-size:10px}.context-grid dd{margin:4px 0 0;font-size:12px;overflow-wrap:anywhere}.assistance-description{font-size:14px;white-space:pre-wrap;overflow-wrap:anywhere;padding-bottom:23px}.detail-columns{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(290px,1fr);gap:24px;align-items:start}.detail-columns .panel+.panel{margin-top:0}.notification-row{display:flex;align-items:flex-start;gap:15px;padding:23px 0;border-bottom:1px solid var(--line)}.notification-row:first-child{padding-top:0}.notification-row:last-child{border:0;padding-bottom:0}.notification-indicator{width:9px;height:9px;border-radius:50%;background:#dccdb8;flex-shrink:0;margin:8px 0 0 2px}.notification-row.unread 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.tabs{display:flex;border-bottom:1px solid #ded0bc;gap:24px;margin-bottom:24px;overflow-x:auto;scrollbar-width:thin}.tab{border-bottom:2px solid transparent;background:transparent;color:var(--muted);padding:12px 0 15px;min-height:51px;white-space:nowrap;font-size:13px}.tab.active{border-color:var(--teal);color:var(--teal);font-weight:600}.tab>span:not(:empty){display:inline-block;margin-left:5px;font-size:10px;color:var(--amber)}.management-grid{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(300px,1fr);gap:24px;align-items:start}.management-grid>.panel+.panel{margin-top:0}.management-row{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:15px 0;border-bottom:1px solid var(--line);min-width:0}.management-row:last-child{border:0}.management-row p{font-size:11px;color:var(--muted)}.management-row strong{font-size:13px}.management-row>div{min-width:0;overflow-wrap:anywhere}.management-row .button{flex-shrink:0}.qr-panel{display:grid;grid-template-columns:minmax(0,1fr) 260px;gap:40px;align-items:center}.qr-panel h2{font-family:"STSong","SimSun",serif;font-size:28px;margin-bottom:15px}.qr-panel img{border:1px solid var(--line);padding:10px;border-radius:8px;background:white}.qr-url{font-size:12px;word-break:break-all;margin:19px 0;color:var(--muted)}.qr-panel .inline-notice{margin-top:20px}
dialog{border:1px solid var(--line);border-radius:var(--radius);padding:25px;width:min(520px,calc(100vw - 32px));color:var(--ink);max-height:calc(100dvh - 40px);overflow-y:auto;box-shadow:0 16px 70px #34282033}dialog::backdrop{background:#10232da3;backdrop-filter:blur(2px)}.dialog-heading{display:flex;align-items:center;justify-content:space-between;margin-bottom:17px;gap:18px}.dialog-heading .icon-button{margin-top:-7px;margin-right:-7px}.dialog-heading h2{font-size:18px}
.public-page{background:#f1f5f6}.public-main{min-height:100vh}.login-layout{display:grid;grid-template-columns:1fr 1fr;min-height:100vh}.login-brand{background:var(--ink);color:white;padding:48px 54px;position:relative;display:flex;flex-direction:column;overflow:hidden;min-height:630px}.login-wordmark{font-family:Georgia,"Times New Roman",serif;font-size:29px;letter-spacing:.055em;z-index:1}.login-brand-inner{margin:auto 0;position:relative;padding:70px 0}.login-brand-inner .eyebrow{color:#e3cba8;letter-spacing:.2em;position:relative;z-index:1}.login-brand-inner h1{font-family:"STSong","SimSun",serif;font-size:clamp(29px,3.2vw,49px);font-weight:500;line-height:1.65;position:relative;z-index:1;margin-top:22px;letter-spacing:.05em}.login-brand-inner>p:last-child{font-size:12px;color:#d7bfa3;margin-top:26px;position:relative;z-index:1}.brand-frame{position:absolute;inset:0 -115px 0 33%;border:1px solid #aa8561;border-radius:160px 160px 0 0;transform:translateY(-15px);opacity:.6}.brand-frame:after{content:"";position:absolute;inset:24px;border:1px solid #aa8561;border-radius:140px 140px 0 0}.login-brand-footer{font-size:10px;color:#c9b28f;letter-spacing:.14em}.login-panel{display:flex;align-items:center;justify-content:center;background:#fff;padding:60px 35px}.login-form-wrap{width:100%;max-width:350px}.login-form-wrap h2{font-size:29px;margin:12px 0}.login-form-wrap>p.muted{font-size:12px;margin-bottom:35px}.login-form-wrap .stack-form{gap:24px}.login-form-wrap .stack-form .button{margin-top:6px;min-height:49px}.login-note{font-size:11px;color:var(--muted);margin:20px 0 30px!important}.login-form-wrap .quiet-link{border-top:1px solid var(--line);width:100%;justify-content:space-between;padding-top:18px}.public-page .toast{left:50%}.registration-wrap{max-width:620px;margin:auto;padding:40px 22px 24px}.public-brand{text-align:center;display:flex;align-items:center;justify-content:center;gap:17px;margin-bottom:30px}.public-brand>span{font-family:Georgia,"Times New Roman",serif;font-size:25px;letter-spacing:.03em}.public-brand>strong{font-family:"STSong","SimSun",serif;font-size:18px;letter-spacing:.17em;border-left:1px solid #d6c6af;padding-left:18px;font-weight:500}.registration-card{background:white;padding:36px 40px;border:1px solid var(--line);border-radius:12px;box-shadow:0 6px 40px #34282007;border-top:3px solid var(--teal)}.registration-card h1{font-family:"STSong","SimSun",serif;font-weight:600;font-size:29px;margin-bottom:12px}.registration-card>p.muted{font-size:12px;margin-bottom:28px}.registration-card .stack-form{gap:20px}.segmented{display:flex;gap:10px}.segmented label{flex:1;position:relative;cursor:pointer}.segmented input{position:absolute;opacity:0;width:1px;height:1px}.segmented span{display:grid;place-items:center;min-height:44px;border:1px solid #d9c7af;border-radius:6px;font-size:12px;font-weight:400}.segmented input:checked+span{border-color:var(--teal);background:var(--teal-soft);color:var(--teal)}.segmented input:focus-visible+span{outline:3px solid #a7763d;outline-offset:2px}.phone-grid{display:grid;grid-template-columns:155px minmax(0,1fr);gap:14px}.privacy-note{font-size:10px;color:var(--muted);text-align:center;margin:0!important}.public-footer{font-size:10px;text-align:center;color:#826e56;margin-top:27px;letter-spacing:.08em}.success-card{padding:62px 32px;text-align:center;margin-top:65px}.success-mark{width:68px;height:68px;border-radius:50%;background:var(--teal-soft);color:var(--teal);font-size:29px;display:grid;place-items:center;margin:0 auto 30px}.success-card>p.eyebrow{margin-bottom:12px}.success-card>p{font-size:13px}.success-card>p.muted{font-size:11px;margin-top:16px;margin-bottom:0}
.review-form{margin-top:23px}.record-card+.record-card{margin-top:20px}.record-grid>.record-card+.record-card{margin-top:0}.due-date{color:var(--amber);font-weight:600}.table-primary{min-height:44px;display:flex;align-items:center}.badge:not(.teal):not(.amber):not(.red){color:#67513d}.app-footer{color:var(--muted)}
@media(min-width:1700px){.main-content{padding-top:42px}.stats-grid{gap:20px}.stat-card{padding:23px}}
@media(max-width:1250px){.sidebar{width:205px;padding-left:12px;padding-right:12px}.app-frame{margin-left:205px}.main-content{padding:28px}.topbar{padding:0 28px}.app-footer{padding-left:28px;padding-right:28px}.stats-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.stat-card{min-height:110px;padding:17px 20px}.stat-card strong{font-size:31px;margin-top:5px}.pool-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.detail-layout{grid-template-columns:minmax(0,1fr)}.detail-side{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:22px;align-items:start}.detail-side>.panel+.panel{margin:0}.detail-columns,.management-grid{grid-template-columns:minmax(0,1fr)}.management-grid>.panel+.panel{margin:0}.management-grid>.panel:nth-child(2){max-width:700px}.record-grid{gap:16px}.toast{left:calc(50% + 102px)}}
@media(max-width:900px){.sidebar{transform:translateX(-100%);transition:transform .18s;width:224px;padding:28px 16px 20px}.sidebar.open{transform:translateX(0)}.menu-backdrop{position:fixed;inset:0;background:#10232d80;z-index:35;width:100%;height:100%}.app-frame{margin-left:0}.topbar{padding:0 23px;height:70px}.menu-toggle{display:inline-flex;margin-left:-7px}.topbar-location{margin-right:auto}.topbar-actions{gap:17px}.main-content{padding:28px 24px 36px}.app-footer{padding:15px 24px}.toast{left:50%}.login-brand{padding:38px 32px}.login-brand-inner h1{font-size:32px}.login-panel{padding:45px 28px}.brand-frame{inset:0 -115px 0 25%}.customer-hero{padding:23px}.management-grid{grid-template-columns:minmax(0,1.25fr) minmax(290px,1fr)}.management-grid>.panel:nth-child(2){max-width:none}.panel{padding:23px}.record-card{padding:23px}}
@media(max-width:700px){h1{font-size:25px}.main-content{padding:25px 17px 30px}.topbar{padding:0 17px;gap:6px}.topbar-location{display:none}.topbar-actions{gap:14px}.account-name{max-width:85px}.availability{padding:9px 12px}.page-heading{margin-bottom:23px;align-items:flex-start}.page-heading .eyebrow{font-size:9px}.page-heading-actions{gap:5px;max-width:60%}.page-heading-actions>.business-date{flex-basis:100%;text-align:right;font-size:10px}.page-heading-actions .button{font-size:11px;padding:9px 11px}.section-lead{gap:14px;flex-wrap:wrap;margin-bottom:19px}.section-lead>p{font-size:12px}.section-lead>.status-caption{font-size:9px}.dashboard-intro{align-items:flex-start;gap:10px}.dashboard-intro>div>p{font-size:15px}.dashboard-intro .muted{font-size:11px}.dashboard-intro .text-link{font-size:11px;white-space:nowrap}.stats-grid{gap:9px;margin-bottom:22px}.stat-card{border-radius:8px;padding:14px 12px;min-height:104px}.stat-card span{font-size:10px}.stat-card strong{font-size:31px}.stat-card .stat-mark{height:11px;width:11px;right:13px;bottom:15px}.panel{padding:20px 17px}.panel+.panel{margin-top:20px}.panel-heading{gap:12px;margin-bottom:16px}.panel-heading h2{font-size:16px}.panel-heading .small{font-size:10px}.pool-grid{gap:14px}.pool-card{padding:23px 18px}.pool-card h2{font-size:23px}.pool-card .form-actions .button{width:100%}.pool-card .form-actions{gap:6px}.pool-card .form-actions .text-link{margin-left:0}.record-grid{grid-template-columns:minmax(0,1fr);gap:15px}.record-card{padding:21px}.filters{gap:8px}.filters label,.filters .search-field{flex:1 1 calc(50% - 8px);min-width:0}.filters .search-field{flex-basis:100%}.filters .button{flex:1}.filters input,.filters select{font-size:12px}.form-grid{gap:16px 13px}.customer-hero{padding:20px;align-items:flex-start;gap:15px;flex-wrap:wrap}.customer-monogram{min-width:46px;width:46px;height:53px;font-size:24px}.customer-title-row h2{font-size:22px}.customer-contact{gap:4px;font-size:11px;flex-direction:column}.customer-ownership{margin-left:64px;text-align:left;flex-direction:row;gap:9px;align-items:center;flex-wrap:wrap}.customer-ownership strong{font-size:12px}.customer-ownership>.small{font-size:10px}.customer-identity{gap:15px}.detail-layout{gap:20px}.detail-side{grid-template-columns:minmax(0,1fr);gap:20px}.detail-side .panel{padding:21px 18px}.reception-actions .button{font-size:12px;padding:10px 11px}.checkbox-grid{gap:7px}.checkbox-grid label{font-size:11px;padding:8px 10px;gap:6px}.basic-details summary{font-size:13px;gap:8px}.basic-details summary>.small{font-size:9px}.customer-hero .badge{font-size:9px}.notification-row{gap:11px;flex-wrap:wrap}.notification-content{flex-basis:calc(100% - 24px)}.notification-actions{margin-left:24px;margin-top:2px}.notification-meta{gap:9px}.management-grid{grid-template-columns:minmax(0,1fr);gap:20px}.tabs{gap:24px;margin-bottom:21px}.tab{font-size:12px}.qr-panel{grid-template-columns:minmax(0,1fr);gap:25px}.qr-panel img{justify-self:center;width:240px;height:240px}.qr-panel h2{font-size:25px}.app-footer{padding:15px 17px;font-size:9px}.context-grid{gap:15px;padding:17px}.login-layout{grid-template-columns:minmax(0,1fr);min-height:100vh}.login-brand{min-height:270px;padding:25px 30px}.login-wordmark{font-size:23px}.login-brand-inner{padding:30px 0 22px}.login-brand-inner .eyebrow{font-size:9px;margin-bottom:8px}.login-brand-inner h1{font-size:27px;line-height:1.5;margin-top:10px}.login-brand-inner>p:last-child{display:none}.login-brand-inner h1 br{display:none}.brand-frame{inset:-30px -60px -70px 50%;border-radius:80px 80px 0 0;transform:none}.brand-frame:after{inset:18px;border-radius:60px 60px 0 0}.login-brand-footer{display:none}.login-panel{padding:35px 28px 40px;align-items:flex-start}.login-form-wrap{max-width:440px}.login-form-wrap h2{font-size:26px;margin:5px 0 11px}.login-form-wrap>p.muted{margin-bottom:27px}.login-form-wrap .stack-form{gap:21px}.login-note{margin:19px 0!important}.registration-wrap{padding:27px 16px 22px}.registration-card{padding:28px 23px}.public-brand{margin-bottom:23px;gap:14px}.public-brand>span{font-size:23px}.public-brand>strong{font-size:16px;padding-left:16px}.registration-card h1{font-size:27px}.registration-card>p.muted{margin-bottom:25px}.phone-grid{grid-template-columns:126px minmax(0,1fr);gap:12px}.registration-card .stack-form{gap:19px}.registration-card select{font-size:12px}.success-card{margin-top:45px;padding:48px 23px}}
@media(max-width:370px){.account-name{display:none}.topbar-actions{gap:8px}.registration-card{padding:25px 18px}.public-brand>span{font-size:21px}.public-brand>strong{font-size:15px}.phone-grid{grid-template-columns:110px minmax(0,1fr)}.pool-grid{grid-template-columns:minmax(0,1fr)}.form-grid{grid-template-columns:minmax(0,1fr)}.customer-ownership{margin-left:0}.reception-actions .button{flex-basis:100%}.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.page-heading-actions .business-date{display:none}}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}}
@media print{.sidebar,.topbar,.app-footer,.page-heading-actions,.toast,.form-actions,.tabs{display:none!important}.app-frame{margin:0}.main-content{padding:0}.panel{box-shadow:none;break-inside:avoid}.public-brand{color:#000}}

/* Coffee and walnut identity; the mark is the original NEODIKO website vector. */
.brand{flex-direction:row;align-items:center;gap:11px;padding:0 10px 30px}
.brand-mark{width:54px;height:39px;object-fit:contain;flex-shrink:0;display:block}
.brand-text{display:flex;flex-direction:column;min-width:0}.brand .brand-latin{font-size:19px;letter-spacing:.02em}.brand .brand-chinese{font-size:14px;letter-spacing:.15em;margin-top:6px}.brand .brand-sub{font-size:9px;letter-spacing:.06em;margin-top:7px}
.login-wordmark{display:flex;align-items:center;gap:20px}.login-wordmark img,.public-brand img{object-fit:contain;flex-shrink:0;display:block}
.public-brand{gap:14px}.public-brand img{width:49px;height:35px}.public-brand>strong{border-color:var(--line)}
.grade-label{display:inline-flex;align-items:center;gap:7px}.grade-lost-caption{font-size:11px;color:var(--muted);white-space:nowrap}.grade-label-lost .grade-badge{color:#796a5b;background:#f0ebe5;border-color:#d9d0c6}
#customer-visit-status{display:flex;align-items:center;gap:7px;flex-wrap:wrap}
#lifecycle-note{margin-top:12px;line-height:1.8}#lifecycle-warning{margin:14px 0 0}
.checkbox-grid[data-checkbox-options=needs]{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px}
.checkbox-grid[data-checkbox-options=needs] label{align-items:flex-start;padding:12px;min-height:70px}
.checkbox-grid[data-checkbox-options=needs] input{margin-top:3px}
.choice-description{display:block;font-size:10px;line-height:1.7;color:var(--muted);margin-top:4px;font-weight:400}
.followup-guide-note{display:flex;align-items:center;justify-content:space-between;gap:24px}.followup-guide-note p{font-size:11px;line-height:1.85;margin-top:5px}.followup-guide-note .text-link{flex-shrink:0;color:#63442d}
.filter-multi{flex:1 1 135px;min-width:0;position:relative}
.filter-multi>summary{min-height:44px;display:flex;align-items:center;gap:8px;list-style:none;border:1px solid #d7c7af;border-radius:6px;padding:10px 12px;background:white;font-size:12px;white-space:nowrap;cursor:pointer}
.filter-multi>summary::-webkit-details-marker{display:none}.filter-multi>summary:after{content:'⌄';font-size:15px;line-height:1;margin-left:auto;color:var(--muted)}
.filter-multi.has-selection>summary{border-color:#b99569;background:#faf4eb;color:#68472c}.filter-multi[open]>summary{border-color:var(--teal)}
.filter-count{min-width:20px;height:20px;padding:0 5px;display:inline-flex;align-items:center;justify-content:center;border-radius:5px;background:#e8d4b7;font-size:10px;color:#604126;font-variant-numeric:tabular-nums}
.filter-popover{position:absolute;z-index:65;left:0;top:calc(100% + 6px);width:max(100%,260px);max-width:min(310px,calc(100vw - 32px));max-height:340px;overflow-y:auto;overscroll-behavior:contain;padding:6px 10px 9px;border:1px solid #d8c6aa;border-radius:9px;background:#fffdfa;box-shadow:0 10px 34px #34282024}
.filter-popover-head{display:flex;align-items:center;justify-content:space-between;gap:12px;font-size:10px;color:var(--muted);border-bottom:1px solid var(--line);margin-bottom:4px;padding-left:6px;min-height:44px}
.filter-popover-head button{min-height:44px;min-width:44px;padding:8px;background:transparent;color:#785032;border-radius:5px;font-size:11px}
.filters .filter-choice{display:flex;flex:none;align-items:center;flex-direction:row;gap:10px;padding:11px 7px;min-height:46px;font-weight:400;font-size:12px;cursor:pointer;border-radius:5px}
.filters .filter-choice:hover,.filters .filter-choice:has(input:checked){background:#f3e8d8}.filters .filter-choice small{display:block;font-size:10px;color:var(--muted);margin-top:2px}
.filters .filter-choice input{width:18px;min-width:18px;min-height:18px;flex-shrink:0;margin:0}.filters .date-filter{flex:1 1 145px;gap:4px;color:var(--muted);font-size:10px}
.filters .form-error,.filter-apply-hint{flex-basis:100%;width:100%}.filter-apply-hint{font-size:11px;color:#86603c;margin:0!important}
@media(max-width:700px){.public-brand{gap:11px}.public-brand img{width:42px;height:31px}.public-brand>span{font-size:21px}.public-brand>strong{padding-left:12px;font-size:15px}.login-wordmark{gap:14px}.login-wordmark img{width:58px;height:42px}.filter-multi{flex-basis:calc(50% - 8px)}.filters .date-filter{flex-basis:calc(50% - 8px)}.followup-guide-note{align-items:flex-start;flex-direction:column;gap:8px}.checkbox-grid[data-checkbox-options=needs] label{padding:10px;min-height:85px}.customer-list-panel{padding:18px 14px}}
@media(max-width:370px){.checkbox-grid[data-checkbox-options=needs]{grid-template-columns:1fr}.public-brand{gap:8px}.public-brand img{width:36px;height:26px}.public-brand>span{font-size:20px}.public-brand>strong{font-size:14px;padding-left:10px}}
.followup-panel .panel-heading p{margin:7px 0 0}.followup-panel fieldset{border:0;padding:0;margin:0;min-width:0}.followup-panel legend{font-size:12px;font-weight:600;margin-bottom:10px}.followup-panel legend .small{font-weight:400;margin-left:6px}.followup-panel .checkbox-grid label{min-height:44px;align-items:center}.project-details>summary{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.project-fields{padding-top:19px}.followup-schedule{padding:17px;background:var(--paper);border:1px solid var(--line);border-radius:8px}.followup-schedule .form-grid{align-items:end}.followup-schedule .button{min-height:44px}.followup-schedule .field-help{margin:8px 0 0}.followup-facts{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px 20px;margin:15px 0;font-size:12px}.followup-facts>div{min-width:0}.followup-facts dt{color:var(--muted);font-size:10px;margin-bottom:4px}.followup-facts dd{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}.followup-snapshot{margin-bottom:15px}.followup-next-action{padding:10px 12px;border-left:2px solid var(--accent);background:var(--paper)}
@media(max-width:700px){.followup-panel .form-grid,.followup-facts{grid-template-columns:minmax(0,1fr)}.followup-panel .form-actions .button{width:100%}.followup-schedule{padding:13px}.followup-panel .project-details summary .small{font-size:10px}}

.reception-panel input[readonly],.followup-panel input[readonly]{background:var(--paper);color:var(--ink);font-variant-numeric:tabular-nums;cursor:default}.followup-schedule .form-grid{grid-template-columns:minmax(0,1fr)}#customer-reminders .record-description{white-space:pre-wrap;overflow-wrap:anywhere}

body[data-auth-locked=true] .app-frame,body[data-auth-locked=true] #sidebar,body[data-auth-locked=true] #menu-backdrop,body[data-auth-locked=true] #action-dialog,body[data-auth-locked=true] #toast{visibility:hidden!important;pointer-events:none!important}
#auth-recovery-panel{width:min(560px,calc(100vw - 32px));max-height:calc(100svh - 32px);overflow:auto;padding:26px;border:1px solid var(--line);border-radius:12px;background:var(--white);color:var(--ink)}
#auth-recovery-panel::backdrop{background:#342820cc}#auth-recovery-panel h2{font-size:21px}#auth-recovery-panel p{line-height:1.8}#auth-recovery-panel .form-actions{flex-wrap:wrap}

#assistance-count{background:#f4d8ab;color:#49311d;font-weight:750}
.assistance-secondary-action{border-top:1px solid var(--line);margin-top:22px;padding-top:10px}.assistance-secondary-action .button{font-weight:400;color:var(--muted)}
.system-update-toolbar{align-items:flex-start}.system-update-toolbar select{min-height:44px;min-width:140px;padding:8px 12px;border:1px solid var(--line);border-radius:7px;background:white}.system-update{padding:23px 0;border-bottom:1px solid var(--line)}.system-update:first-child{padding-top:0}.system-update:last-child{border-bottom:0;padding-bottom:0}.system-update-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:8px}.system-update time{display:block;color:var(--muted);margin-bottom:7px}.system-update h3{font-size:17px}.system-update ul{padding-left:20px;margin:12px 0 0;color:#5b4633}.system-update li+li{margin-top:6px}.system-update-status{display:inline-flex;flex-shrink:0;padding:4px 10px;border:1px solid var(--line);border-radius:5px;font-size:11px;background:var(--paper);color:var(--muted)}.system-update-status.published{background:var(--teal-soft);color:#63442d;border-color:#d7bea0}.system-update-status.in_progress{background:var(--amber-soft);color:#865313;border-color:#ead7b8}
@media(max-width:700px){.system-update-toolbar{align-items:stretch;flex-direction:column}.system-update-toolbar select{width:100%}.system-update-heading{gap:10px}.system-update h3{font-size:16px}.system-update-status{padding:3px 7px}}
.assistance-panel-title{display:flex;align-items:center;gap:9px}.assistance-panel-symbol{display:grid;place-items:center;width:25px;height:25px;border:1px solid #d3b68d;border-radius:5px;background:#f0e3d1;color:#624126;font-size:20px;line-height:1;font-weight:500}
.assistance-kind{display:flex;align-items:center;gap:13px;min-width:0}.assistance-kind-icon{display:grid;place-items:center;width:42px;height:46px;border:1px solid #d3b68d;border-radius:8px;background:#f0e3d1;color:#624126;font-size:21px;font-weight:750;flex-shrink:0}.assistance-kind-copy{min-width:0}.assistance-kind-caption{display:block;color:var(--muted);font-size:10px;letter-spacing:.08em;margin-bottom:4px}.assistance-kind .assistance-kind-title{font-size:20px;font-weight:750;line-height:1.45;color:var(--ink);margin:0;overflow-wrap:anywhere}
.assistance-card{border-left:4px solid #d4c3ad}.assistance-card[data-status=pending]{border-left-color:#ba7e36}.assistance-card[data-status=in_progress]{border-left-color:#715039}.assistance-card .record-card-header{align-items:flex-start;gap:14px}.assistance-card .record-card-header>.badge{flex-shrink:0;margin-top:2px}.assistance-customer{display:flex;gap:12px;flex-wrap:wrap;align-items:baseline;margin:17px 0 14px;font-size:13px;color:var(--muted)}.assistance-customer strong{font-size:14px;color:var(--ink)}.assistance-request{background:#faf5ed;border:1px solid #eadccc;border-radius:8px;padding:15px 17px;margin-bottom:16px}.assistance-request-label{display:block;font-size:11px;font-weight:650;color:#89643e;margin-bottom:6px}.assistance-card .assistance-description{font-size:15px;font-weight:550;line-height:1.8;color:#443324;padding:0;margin:0;white-space:pre-wrap;overflow-wrap:anywhere}
.assistance-hero .assistance-kind-title{color:white;font-size:24px}.assistance-hero .assistance-kind-caption{color:#dcc7aa}.assistance-hero .assistance-kind-icon{background:#5d4432;border-color:#95734f;color:white}.assistance-hero .customer-contact{font-size:13px;gap:12px;margin-top:16px!important}.assistance-detail-request{font-size:17px;font-weight:600;line-height:1.9;padding:17px 19px!important;background:#faf5ed;border:1px solid #eadccc;border-left:4px solid #ba7e36;border-radius:7px;margin-bottom:23px;white-space:pre-wrap;overflow-wrap:anywhere}
.compact-assistance .assistance-kind{gap:9px}.compact-assistance .assistance-kind-icon{width:29px;height:33px;font-size:16px;border-radius:5px}.compact-assistance .assistance-kind-caption{display:none}.compact-assistance .assistance-kind-title{font-size:15px}.compact-assistance .compact-assistance-description{font-size:12px;line-height:1.75;color:#5b4633;white-space:pre-wrap;overflow-wrap:anywhere;margin-top:10px}
@media(max-width:700px){.assistance-kind{gap:10px}.assistance-kind .assistance-kind-title{font-size:18px}.assistance-kind-icon{width:36px;height:41px;font-size:19px}.assistance-request{padding:13px 14px}.assistance-card .assistance-description{font-size:15px}.assistance-hero{align-items:flex-start;flex-direction:column}.assistance-hero .customer-ownership{text-align:left}.assistance-hero .assistance-kind-title{font-size:21px}.assistance-detail-request{font-size:16px;padding:14px!important}}